Why should you join DIGITIMES Asia membership?
DIGITIMES Asia offers an evolving premium membership program that grants you access to the latest technology news in Asia. As a member, you'll enjoy unlimited browsing of exclusive content, including in-depth analyses of global electronic industry trends, exclusive interviews with tech giants, and comprehensive research projects. Our platform provides you with timely and direct industry insights. Through a combination of inventory level monitoring, trend analysis, and a comprehensive overview of the Asian supply chain database, along with financial indicators of the Taiwan stock market, we assist you in identifying strategic directions and uncovering business opportunities in a dynamic landscape.
What online products and services does DIGITIMES Asia provide?
DIGITIMES Asia offers a wide range of comprehensive online products and services tailored to meet your technology information needs. Our offerings include:
To explore further details about our products and services, please visit the DIGITIMES Asia website.
Can I access DIGITIMES Asia content for free without registering?
Certainly! DIGITIMES Asia provides a wonderful opportunity for visitors to
enjoy a selection of articles without the need for registration. As a
visitor, you can freely access up to 5 open articles per month on
digitimes.com. It's a great way to get a glimpse of our insightful content.
However, if you find yourself craving more knowledge and wish to explore a
wider range of articles, we recommend creating a free DIGITIMES Asia account
on our website. This will grant you access to additional open articles. For
the ultimate experience and unrestricted access to all news content,
including both open and exclusive articles, we encourage you to consider
subscribing to our news membership.
Note: As a visitor, your access to content remains limited and will refresh
every thirty days.
Do you offer discounts for group or corporate news subscriptions?
Absolutely! We value our group and corporate customers, and as such, we provide special discounts and dedicated services tailored to their needs. Our discount packages are available for annual subscriptions with a minimum of 5 or more accounts. If you are ready to embark on a subscription journey with your team, please don't hesitate to reach out to us. Our team will be delighted to assist you and provide further details on the exclusive benefits and cost-saving options we offer.
If I have a non-auto-renewal membership, can I upgrade my plan to an auto-renewal subscription?
Certainly! We understand the importance of flexibility in your subscription preferences. If you currently have a non-auto-renewal membership and wish to switch to an auto-renewal subscription, we offer you two convenient options:
For assistance with upgrading your account, please email us at subscription@digitimes.com.
We're here to help!
It's important to note that any upgrades you make will take effect after the
completion of your current subscription period. This ensures a seamless
transition to the new plan without any interruptions or overlapping of
services.
If my plan right now is quarterly plan, how can I switch to annual plan?
If you are using a quarterly plan. You have two ways to change your plan.
It's important to note that any upgrades you make will take effect after the completion of your current subscription period. This ensures a seamless transition to the new plan without any interruptions or overlapping of services.
What are the benefits of auto-renewal subscription?
Auto-renewal subscription offers numerous advantages, making it a convenient and hassle-free choice for our valued subscribers. Here are the key benefits:
By choosing auto-renewal, you can experience a seamless subscription journey, guaranteeing continuous access to our premium content while enjoying the benefits of price stability and convenience.
Will I receive information about my next billing date? Will I receive notifications after being charged with the auto-renewal plan?
Certainly! With our auto-renewal plan, you can easily access your next
billing date by logging into your account and visiting the "My Account"
section. Additionally, after each successful charge, we will promptly send
you a notification with invoice and all the other details.
We understand the importance of keeping you informed, and we strive to
provide transparent communication throughout your subscription journey. If
you have any further questions or need assistance, please don't hesitate to
reach out to our support team (subscription@digitimes.com).
How can I stop the automatic billing for my news subscription?
You have the flexibility to cancel your subscription at any time. To ensure the cancellation takes effect for your next billing cycle, please inform us at least 7 days before your current subscription period ends. Simply visit the "My Account" section and navigate to the service section. Click on "Cancel Subscription" to stop the automatic billing for your news subscription. Rest assured, you will retain access to your subscription content until the end of your prepaid billing period.
What happens if I fail to cancel the auto-renewal before the expiration date?
If the auto-renewal is not canceled before the expiration date, your subscription will be automatically billed for the next period. We kindly advise that refunds are not provided for subscriptions canceled after the expiration date. However, you will still be able to enjoy access to your subscription content until the end of the current subscription period. To stay informed about your upcoming payment dates, relevant information can be found in the "My Account" section of your account.
How can I request to terminate my account with DIGITIMES Asia?
If you wish to terminate your account with DIGITIMES Asia, please send an email to subscription@digitimes.com, stating your intention to cancel. Our team will assist you in processing the necessary procedures to terminate your account.
How to request a refund?
Once a service is purchased, we do not provide refunds. However, our team is here to assist you with any questions or issues you may encounter as a valued customer. Please don't hesitate to reach out if you need assistance or have further questions about your purchase.
What payment methods are available?
We offer flexible payment options for News subscriptions. You can
conveniently pay with a variety of credit cards. If you prefer to subscribe
to the research channel or purchase a single report, or if you encounter any
issues with online payments, we also provide the alternative of bank
transfers in addition to online payments.
For individual users, simply click on the following link
(https://www.digitimes.com/register/single.asp) to
access your shopping cart
and choose your preferred payment method, including bank transfer.
For group or corporate users, please feel free to contact us or get in touch
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Can I update the credit card linked to my subscription?
Certainly! If you wish to change the credit card associated with your subscription, kindly send an email to subscription@digitimes.com. Our team will be delighted to assist you with the necessary steps to update your payment information.
Can I update the billing details associated with my subscription?
Generally, it may not be possible to directly modify the billing details associated with your subscription. The billing details are typically generated based on the information provided during the subscription process. If you have specific billing requirements or need to make changes, please reach out to our customer support team at subscription@digitimes.com. They will assist you and provide information on any available options.
What should I do if my credit card expires?
If your credit card expires, it is important to update your payment method to ensure the uninterrupted validity of your subscription. Simply send an email to subscription@digitimes.com, and our dedicated team will gladly assist you with the necessary steps to update your payment information. Rest assured that we are committed to providing you with a seamless experience throughout the process.
What should I do if my credit card payment fails?
If your credit card payment fails, we recommend following these steps:
If you require additional help, please don't hesitate to contact us at subscription@digitimes.com. Our team is committed to providing you with the necessary support and assistance.
How are credit card details recorded for auto-renewal subscriptions? Is it secure?
Your credit card details are securely transmitted to our payment provider, who adheres to PCI standards, ensuring a high level of security. We do not directly receive or store your credit card details. The payment provider returns tokenized credit card information, which is used for identification and transaction verification purposes. Rest assured that your information is kept safe throughout the entire process.
Can I transfer my current subscription to another account?
Certainly! You have the option to transfer your subscription to another
account. To initiate the transfer process, please send an email to
subscription@digitimes.com with the subject line "Account Transfer: [Your
account]". In the email, kindly provide us with all the necessary
information we require to facilitate the transfer.
If your account is enrolled in an auto-renewal subscription, we may need
specific details, such as your card number, expiration date, ZIP code, and
other relevant information, to ensure a smooth transfer. Please rest assured
that we prioritize your privacy and do not store your card details in our
system. Therefore, we cannot directly transfer your card details to your new
account while maintaining your auto-renewal subscription.
If you have any additional questions or require further assistance, please
don't hesitate to contact our dedicated customer support team. We are
committed to providing you with the highest level of service.
What should I do if I have made the payment but cannot access the subscription services after logging in?
We apologize for the inconvenience you have encountered. If you have
successfully made the payment but are unable to access the subscription
services upon logging in, it could be due to account activity on other
devices or from different login locations. To ensure the security of your
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To resolve this issue, please log out from any other devices and remove any
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If you still encounter difficulties, please don't hesitate to contact our
dedicated customer support team at subscription@digitimes.com. We are
committed to providing you with the necessary assistance to resolve the
situation promptly.