Unisys Corporation (NYSE:UIS) has enhanced its Unisys Retail Core Banking System with the addition of an omnichannel retail delivery system capability that enables Taiwanese banks to provide consistent and personalised service delivery to customers across the full range of digital, mobile, social, ATM and branch channels.
The omnichannel capability supports Taiwan's Financial Supervisory Commission (FSC) Bank 3.0 vision for Taiwan's banks to deliver financial services "anytime, anywhere" through mobile technology and digitalization of the bank business environment.
"Today's savvy bank customer wants more than a choice of channels to deal with their bank – they expect the bank to know their requirements, provide relevant financial products and advice, and a consistent experience regardless of whether they are banking on their phone, online or in a physical branch. Understanding and meeting this expectation is critical to gaining and keeping customers," said Mr Lonnie Liu, executive vice president, Eastern International Bank.
Based on the Unisys Transaction Manager suite of tools and applications, the Unisys Retail Delivery solution helps financial institutions build and maintain long-term client relationships. By uniting disparate banking delivery channels through a browser-based system, the Unisys omnichannel solution allows banks to create a consistent and personalised experience for their customers regardless of whether they are interacting via a mobile app, website, ATM, video conference, visiting the branch or calling a contact centre.
The Unisys Transaction Manager tools provide built-in client relationship management (CRM) and sales support tools, further enhancing the customer experience. These tools help provide personalised services to the customer by providing sales-oriented insights and cross-selling recommendations so that bank staff can make relevant offers to customers.
Alternatively Transaction Manager also integrates with multiple third-party CRM and sales support tools.
"Bank customers in Taiwan want more personalised services from their banks and expect to receive consistent service across multiple physical and digital channels," said Mr Scott Whyman, vice president and general manager, Enterprise Solutions, Unisys Asia Pacific and Japan. "By enabling staff to spend less time processing transactions while providing a holistic view of the customer, the Unisys Omnichannel Unisys Retail Delivery system allows banks to deliver personalised service and advice, whether at the branch or digitally. This omnichannel service delivery is fundamental to a bank's successful transition to a digitalised business."
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