Not only have flourishing developments of social media changed how people communicate with each other but they have also made social media a key marketing channel that companies rely on to grow their business. Especially during the COVID-19 pandemic, the practice of keeping person-to-person contact to a minimum accelerated the popularity of social media, making them a major communication channel for commercial activities. Small and midsize businesses (SMB) or farmers lack the resources to keep up with the rapid emergence of different types of social media. They are often unable to respond to consumer inquiries in time and end up losing business. In view of this, many developers are endeavoring on commercial chat platforms that integrate multiple social media.
According to Eslitec co-founder and CEO Yu-Han Hsu, social media have become a major communication channel today. Even farmers that may not be tech-savvy have begun to market their produce via social media. However, farmers and SMBs generally do not have the human resources and budget for social media marketing. They usually give priority to their work and can only respond to consumer inquiries or process orders when they have time to spare. Unfortunately, speed is everything in customer service in this day and age. Consumers will go to another vendor if they can't get their questions answered in an instant. To help address this challenge, Eslitec has introduced MantaGO, an AI chatbot that enables companies to respond to consumer inquiries effortlessly and seize every revenue opportunity.
Integrating five major social media, MantaGO enables users to build an AI chatbot in 30 minutes
Starting out its business with a project from Taiwan's Agency of Rural Development and Soil and Water Conservation, Eslitec has accumulated a wealth of experience and technological strength in developing agriculture data integration platforms and helping farmers make flexible use of digital tools. Eslitec is committed to developing top-quality software applications. It ensures every element of its product R&D is agile and rigorous, including design, development, market survey, and user experience, while guaranteeing the usability and quality of its products. It creates value for farmers and SMBs by resolving their pain points amid the social commerce surge. Its MantaGO integrates five major platforms including LINE, FB, IG, Google, and Live Chat, and offers smart AI chatbot capabilities to help users effortlessly harness the power of marketing technology.
Hsu remarked that most of the time, consumers ask similar questions. For example, they often inquire about the availability and price of a product or the business hours and location of a store. An AI chatbot is ideal for answering such repetitive and trivial questions and thus easing the burden on SMBs and farmers. Featuring an intuitive user interface, MantaGO provides three ways for users to build their own AI chatbot. For example, by importing a Q&A database or applying a template, users can build an AI chatbot in just 30 minutes. Eslitec also offers one-to-one customization services to help users who are not digitally fluent make use of MantaGO.
MantaGO is being used by more than 800 companies spanning across e-commerce, tourism, consultation, and government sectors. For example, Farm Life, an educational farm in operation for longer than a decade, uses MantaGO to respond to all sorts of questions that are repetitive so that first-time visitors can easily get access to farm information.
Actively targeting Japan, Thailand, Korea, and Vietnam, Eslitec leverages AWS JIC to boost its generative AI strength
To ensure it offers the most stable and reliable services to customers across sectors and borders, MantaGO uses Amazon Elastic Compute Cloud (Amazon EC2) and Amazon API Gateway from Amazon Web Services (AWS). On top of that, Eslitec leverages the generative AI resources made available through the Startup Terrace Kaohsiung AWS JIC program to continue developing and enhancing its products and services based on generative AI and retrieval-augmented generation (RAG) technologies. This will enable Eslitec to stay ahead of the competition.
According to Hsu, MantaGO focuses on LINE Chats so Eslitec's overseas expansion will first target countries where LINE is popular, starting with Japan and Thailand in 2024, followed by Korea and Vietnam in 2025.
The Eslitec team
Photo: Eslitec
