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Yen-ting Cheng, Taipei; Steve Shen, DIGITIMES Asia
Thursday 23 August 2007
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Dell solution from a customer service stand point is to retrain for a week 100 tech support agents to function as customer service for the duration of this issue and give out the reason for delay as paint job defects.Posted on Aug 23, 20:11
I ordered two Dell Inspiron 1520's at the beginning of July and they were delayed until the end of August... Fortunately I was very persistent with the sales adviser and had them delivered mid-August.