Mobile + telecom
Circles.Life expanding mobile services in Taiwan
Max Wang, Taipei; Steve Shen, DIGITIMES

Having made its debut in the Taiwan market in mid-2019, Singapore-based digital-based telecom service provider Circles.Life is ready to offer new mobile tariff plans and new services to local clients including digital finance, according to company sources.

The MVNO (mobile virtual network operator) also aims to achieve its goal of securing a total of three million subscribers for its tailor-made and non-contractual mobile services in the local market in three years.

As compared to the similar services it launched in Singapore at the initial stage, the number of subscribers Circles.Life has secured over the past 10 months in Taiwan was 25% higher than that it had in Singapore, and the number of Taiwanese patrons who have already visited its website has exceeded four million, according to Dick Lin, president of Circles.Life North East Asia.

Circles.Life currently has nearly 88% of its users in Taiwan subscribe to an unlimited data tariff plan and it has also achieved a high point for its NPS (net promotor score) and customer satisfaction rate that are both higher than the industry's average in Taiwan, Lin said.

For the next stage of its development in Taiwan, Circles.Life is to extend its mobile services to include digital finance, gaming, and recommendation of exclusive events related to telecom services, Lin said, noting that it is now in talks for possible cooperation with two major financial service firms in Taiwan.

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